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PALIHOUSE MIAMI BEACH | DIRECTOR OF SALES

PALIHOUSE MIAMI BEACH Miami, FL
  • Depends on experience
  • Full Time
  • Employer Likely to Respond

******Hospitality Background Required*******

Paligroup Management is currently seeking an experienced Director of Sales based in Miami. The Director of Sales will be responsible for day-to-day sales, guest room reservations requests, and the boots on the ground for revenue management, with a focus on building long term, repeat and value based customer relationships that enable the achievement of sales objectives.

WHO WILL LOVE THIS POSITION? 

Experienced hotel sales and reservations professional whose preferred style is hands-on and involved with the key management team members. 

A person who enjoys a fast paced work environment and can respond quickly and smartly. Someone who is comfortable and enjoys staying organized in the midst of being busy. A person who is able to blend an authentic, unique, and personalized service to create unforgettable guest experiences at Paligroup properties. 

Our ideal candidate must be a team player with exceptional organizational and customer service skills. You must love to work within a team while maintaining your individual goals.  This person will need to have a good sense of time management.  Strongest candidates will have a strong understanding of reservations and revenue management along with a strong record of basic leadership.

ESSENTIAL FUNCTIONS: 

Direct Sales: develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.   

Revenue Management:  a well-rounded understanding of the particulars of revenue management and its relation to sales, including but not limited to:  market intelligence and trends, sales and revenue strategies, and general knowledge of revenue and reservations systems. 

New Account Development/Key Account Management: Capture competitor's accounts through networking & research in order to target and solicit those most probable to generate new business; continually targets and prospects for new business through telemarketing, individual creativity and innovation. Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.   

Customer Service: Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.   

Communication: Exhibit a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.   Reporting:  Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion. Prepare sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings.  

Community & Travel: Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection’s exposure to the community and bottom line. As necessary, attend out-of-town conventions to generate business. 

Sales Leadership:  Recruit, hire, train and provide career development to the LA Sales team. Set goals and hold the Sales team accountable for generating results. Conduct performance evaluations and provide feedback to the Coordinator using company HR standards and guidelines. Follow company policies and procedures, and effectively communicate these policies to the Sales and Reservations Coordinator. The Director of Sales is expected to be the sales support to the front desk (and other outlets). Effectively manage wages and controllable expenses, while focusing on maximizing the financial performance of the department and monitoring performance against budgets and goals.

Hotel Leadership: Director of Sales is expected to lead by example at all times and stay visible to staff. Be part of a leadership team of brand advocates who believe in what Paligroup has to offer and who are personally invested in its success. Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect. Assist in building a culture of open communication, spend time with team members and be available for them (open door policy). Continuously strive to improve and maintain client and guest experiences. Be a leader in managing the overall reputation management of the properties. Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).  Easily translate a passion for the brand into a unique experience for both guest and employees. Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

REQUIREMENTS:

  • Minimum three years sales experience 
  • Prior hotel experience required 
  • Must be able to communicate in English, both written and verbal.   
  • Must be able to speak clearly and understandably over the telephone. 
  • Great written communication and Telephone Etiquette 
  • Organization 
  • Professionalism 
  • Excel, Word, Outlook and Internet 
  • OPERA experience a plus.  

Paligroup Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

ABOUT PALISOCIETY:

Palisociety is a collection of unique hotels and residences that are synonymous with authenticity, style, innovation and good old-fashioned hospitality. We take to heart that few things in life are as transformative as the people and places you encounter when you travel. Because when all is said and done, it’s about the experience.

ABOUT PALIGROUP MANAGEMENT:

Paligroup is a fully integrated branded real estate development and hospitality operating company that acquires, programs, develops, owns, and operates unique hotels and residences. Our proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Avi Brosh founded Paligroup in 1998 and serves as its Chief Executive and President.

The company's track record, current portfolio and forthcoming properties are designed to provide customers with a unique and aspirational experience. Each Paligroup branded property has a distinct personality specifically tailored to best serve its local market and neighborhood, all featuring a contemporary, sophisticated design and personalized service.

Paligroup's Brands are synonymous with neighborhood authenticity, style, innovation and success. We are convinced that this combination of custom-tailored place-making and unique social experiences increases performance, market share and overall pricing power.

Paligroup currently operates three hotels in Los Angeles including Palihouse West Hollywood, Palihotel Melrose, Palihouse Santa Monica. In addition, four new properties are scheduled to open in 2018 and early 2019. The new properties include Palihotel Westwood Village, Palihotel Culver City, Palihouse Miami Beach and Palihotel San Francisco.

Paligroup Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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