Guest Relations Ambassador

Eataly Los Angeles Los Angeles, CA
  • Depends on experience
  • Full Time
  • Dental Insurance, Health Insurance, Vision Insurance, 401K / Retirement, Employee Discounts, Meal Plan / Free Food, Ask Us!
  • Employer Very Unlikely to Respond


Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.


A Guest Relations Ambassador directly influences guest impressions at Eataly by way of greeting, directing and answering inquiries over the phone and in person. Reports to the Events and Storytelling Manager.

  • Responds courteously to customer inquiries regarding availability, usage of products, range of services, restaurant offerings, school classes, recipe help and location of products throughout the market

  • Acts as the initial responder and liaison between Eataly and potential vendors, passing information on to Eataly’s Buying, Private Events and Public Relations teams

  • Handles and resolves customer complaints and general feedback by obtaining and evaluating all relevant data to handle complaints and inquiries

  • Interacts with staff by leading daily emails and weekly staff breakfast

  • Promotes and helps organize in-store events, such as producer tasting days and producer demonstrations

  • Aids guests in creating customized gift boxes upon request; performs personal shopping duties for Eataly Partners upon request

  • Opens and closes cash till and ensures an accurate accounting of all transactions, collections and disbursements during work shift

  • Performs other duties as assigned


  • High school graduate or equivalent preferred

  • Previous retail and/or restaurant experience preferred 

  • Intermediate computer skills

  • Strong customer service attitude with a welcoming and confident demeanor

  • Ability to remain calm and patient in a fast-paced environment

  • Ability to learn, retain and share Eataly knowledge

  • Ability to speak and understand Italian preferred


  • Ability to remain stationary for periods of up to 8 hours in length

  • Ability to escort guests to other parts of the facility as circumstances dictate


  • Health Coverage - Medical, Dental, Vision Insurance and Paid Parental Leave

  • Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

  • Free family meal during shift and discounts at Eataly

  • Fun staff classes on products and Italian cuisine

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