Bilingual Hotel Front Desk Agent- Benefits, hotel discounts and more!

Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, FL
  • Depends on experience
  • Full Time
  • Health Insurance, Employee Discounts, Meal Plan / Free Food, Ask Us!, Vision Insurance, Dental Insurance, 401K / Retirement
  • Employer Fairly Likely to Respond

Who are we?

The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including:

  • Insurance (Health, Dental, Vision, and Supplemental Plans)
  • Free Parking
  • Shift Meals
  • Vacation Days
  • Holiday Pay
  • Employee Incentives
  • Employee Motivation Programs
  • Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position: We’re looking for Front Desk Agents with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

Duties and responsibilities: 

The Front Desk Agent is responsible for a high level of professionalism, excellent organization, communication skills, and detail orientation. Efficiently check in guest in or out of the hotel in a professional and competent manner. Agent must exceed guest expectations and resolve issues at all times.

  • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
  • Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
  • Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
  • Promote the company and brand-specific marketing programs
  • Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
  • Quote and be familiar with room and rate availability for current and future dates
  • Accept reservations, changes and cancellations, as needed
  • Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage
  • Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
  • Prepare daily reports and block special requests
  • Keep all support departments informed of necessary information or requests
  • Handle safety deposit box requests; including distributing, giving access to and closing procedures
  • Answer phones according to service standards and within 3 rings
  • Complete key packets and vouchers, and to modify registration cards
  • Reconcile transactions at the close of the shift and cash out.
  • Have thorough knowledge of hotel facilities, hours of operation and special service codes
  • Handle hotel emergency procedures and situations with maturity and professionalism
  • Perform tasks and projects as delegated by the Front Office Manager
  • Other duties and responsibilities as assigned
  • The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
  • Maintain a safe work environment for co-workers and a safe hotel for guests

Experience, Skills and Knowledge

  • Ability to handle cash and credit transactions
  • Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
  • Ability to multi task and handle stress in busy periods
  • Ability to speak fluently English and Spanish
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