Housekeeper/Room Attendant

Hotel Beverly Terrace Beverly Hills, CA
  • $12.50 Hourly
    + Tips
  • Full Time
  • Employer Very Unlikely to Respond


Job Description Reports to: Operations Manager Department: Housekeeping

General Description:

The Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public areas in accordance with Hotel Beverly Terrace Hotel policies/procedures, and the brand standard to achieve and maintain guest satisfaction, product quality, and safety and security.

Job Responsibilities:

* Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards

* Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

* Verify rooms are vacant and initiate maintenance requests

* Welcome, greet and escort guests

* Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other

Safety and Security:

* Report any suspicious activity of guests, visitors or staff

* Properly label any lost/found articles and turn in to the appropriate Manager assigned by General Manager

* Perform duties in accordance with Safety and Security Policies

* Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations


* Performs other duties as assigned, requested, or deemed necessary by management

* Assist other employees in various assignments such as cleaning, stocking supplies

Skills/Knowledge Required:

* High School Diploma or equivalent education preferred

* 1 to 2 years previous experience in a similar position in a luxury hotel preferred

* Possess a positive attitude

* Must be service oriented

* Must be a team player

* Ability to maintain confidentiality of guest information and pertinent Hotel Data

* FLEXIBLE SCHEDULE: willing and able to work shift duties that may include evenings, overnights, weekends and holidays

Physical Requirements:

* Ability to work with cleaning chemicals

* Must be able to walk, stand and exert well-paced mobility 90% of the work day, sitting usually limited to short breaks

* Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

* Must be able to lift, push and pull up to 25 lbs, on a regular and continuing basis. But may be up to 50 lbs

* Must be able to do overhead work to fulfill cleanings duties

* Able to climb stairs

Detail Responsibilities

* Maintain complete knowledge of and comply with all department policies/service procedures/standards

* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

* Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day

* Maintain positive guest relations at all times

* Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

* Resolve guest complaints, ensuring guest satisfaction

* Monitor and maintain cleanliness, sanitation and organization of assigned work areas

* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements

* Clean guest rooms by category priority

* Service assigned guest rooms

* Empty trash containers and ashtrays

* Remove all dirty terry and replace with clean par to designated layout

* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor

* Replace facial, toilet tissue and bathroom amenities in correct amount and location

* Inspect condition of bathrobes and replace soiled/damaged ones

* Remove dirty bed linen and make up bed with clean linen

* Replace laundry bag and slips

* Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placements of hangers, extra blanket/pillow and luggage rack

* Dust and polish all furniture

* Realign furniture to floor plan

* Open all drawers/doors in check-out rooms and remove items left guest. Dust inside

* Check under bed(s), chairs and sofa for debris and remove if present

* Inspect condition of all furniture for tears, rips or stains. Report any damages to the supervisor

* Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions

* Dust pictures, frames and mirrors

* Remove dust and debris on television, clock radio, remote control and cable box

* Set correct time on clock, correct TV channel, correct movie rental insert

* Clean all lamps and light switches, check for proper working order

* Remote dust, spots and smears from windows, ledges and frames

* Remove dust, grease and smears from telephones and reposition properly

* Empty liquid from ice bucket and wipe all surfaces dry

* Remove dust, smudges and spills from mini bar, ensure it is plugged in and securely locked

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