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Restaurant Host

Sunset Tower Hotel West Hollywood, CA
  • $16.00 Hourly
    + Tips
  • Part Time
  • Employer Fairly Likely to Respond

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Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Hostess normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities

  • Takes restaurant reservations accurately.
  • Enters client’s reservation accurately in the reservation system.
  • Delivers food and wine menu in a friendly and professional manner in accordance with hotel standards.
  • Answers all questions regarding the menus accurately.
  • Utilizes selling techniques to up sell.
  • Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times.
  • Verifies if guest is in house or walk in patron.
  • Informs manager of any guest complaints, requests or problems.
  • Maintain organized and clean work area.
  • Communicate with in coming/ prior shift as to outstanding tables.
  • Reports any damages, discrepancies and or malfunction of equipment to manager.
  • Follows all safety and sanitation procedures that pertain to the job.
  • Cleans and polishes menus, votive receptacles.

Knowledge, Skills and Attributes 

  • Must be able to effectively communicate.
  • Must be able to follow directions with focus to detail.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to have a flexible schedule, work weekends and holidays.
  • Must be have knowledge of restaurant reservation system.
  • Must be able to sustain composure, remain calm, and posses a positive attitude.
  • Must be energetic and outgoing.
  • Must be service oriented with excellent customer service skills.
  • Must be able to follow directions with focus to detail, speed and accuracy.
  • Must possess excellent interpersonal and organizational skills.
  • Must be able to work well under time constraints and remain calm.
  • Must have basic knowledge of arithmetic.
  • Must have the ability to input data in the POS system.
  • Must be able to read, write and understand the English language.
  • Must be able to exercise confidentiality and discretion.

Qualifications

Education: High School diploma or GED required; hospitality degree preferred.

Experience: Minimum 1 year of hospitality or customer service in a fine dining restaurant.

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