Luxury Fashion Ecommerce Customer Service Representative (West LA)
- $14.00 Hourly
- Full Time
- Employer Likely to Respond
We are seeking a bright eager team member with an innate desire to help and learn. While it's important that you learn all facets of the business, right now we are hiring for a FULL TIME in-house eCommerce Customer Service Representative to join our team!
- Respond promptly to customers via email and phone.
- Patiently listen to customer inquiries & solve them with a pleasant attitude.
- Review customer orders/accounts and update their transaction status.
- Draft necessary documents, letters, or statements, as required by the customer.
- Coordinate with internal departments to improve procedures & find solutions.
- Follow up with customers to the ensure they are completely satisfied.
- Coordinate with shipper to ensure daily orders are being fulfilled and delivered properly/resolve delivery issues when necessary.
- Record client preferences engaging with clients and provide necessary outreach to help increase sales.
- Conflict resolution including item returns.
- Assist with clients who visit in person.
Candidates with any of following work experience and personality traits will have a stronger possibility of joining us:
- Basic Excel Skills
- Strong communication skills
- e-commerce work experience
- A passion for social media and marketing
- Ability to work well in teams and alone
- Positive, persistent, hands on, energetic, and very organized
- Self-confident, strong work ethic, result driven, and self-motivated
- Self-Starter with great problem-solving skills and an eagerness to learn
- While experience in fashion is not necessary, passion for fashion is helpful!
- Experience with Amazon (selling), ebay (selling), Shopify, Big Commerce, or Channel Advisor.
Hours: Monday to Saturday - 10am to 6pm - Full Time - (Sundays and one of the following T, W, TH off)
If you love the idea of working with with a small team instead of a large corporation here is your chance. We are a small team of individuals who seek others who are selfless, organized, and eager to help each other.