Luxury Fashion Ecommerce Customer Service Representative (West LA)

ShopTheFinest.com Los Angeles, CA
  • $14.00 Hourly
  • Full Time
  • Employer Likely to Respond

We are seeking a bright eager team member with an innate desire to help and learn. While it's important that you learn all facets of the business, right now we are hiring for a FULL TIME in-house eCommerce Customer Service Representative to join our team!

Primary Responsibilities

  • Respond promptly to customers via email and phone.
  • Patiently listen to customer inquiries & solve them with a pleasant attitude.
  • Review customer orders/accounts and update their transaction status.
  • Draft necessary documents, letters, or statements, as required by the customer.
  • Coordinate with internal departments to improve procedures & find solutions.
  • Follow up with customers to the ensure they are completely satisfied.
  • Coordinate with shipper to ensure daily orders are being fulfilled and delivered properly/resolve delivery issues when necessary.
  • Record client preferences engaging with clients and provide necessary outreach to help increase sales.
  • Conflict resolution including item returns.
  • Assist with clients who visit in person.

Candidates with any of following work experience and personality traits will have a stronger possibility of joining us:

  • Basic Excel Skills
  • Strong communication skills
  • e-commerce work experience
  • A passion for social media and marketing
  • Ability to work well in teams and alone 
  • Positive, persistent, hands on, energetic, and very organized 
  • Self-confident, strong work ethic, result driven, and self-motivated
  • Self-Starter with great problem-solving skills and an eagerness to learn
  • While experience in fashion is not necessary, passion for fashion is helpful!
  • Experience with Amazon (selling), ebay (selling), Shopify, Big Commerce, or Channel Advisor.

Hours: Monday to Saturday - 10am to 6pm - Full Time - (Sundays and one of the following T, W, TH off)

If you love the idea of working with with a small team instead of a large corporation here is your chance. We are a small team of individuals who seek others who are selfless, organized, and eager to help each other. 

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