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FrontDesk Agent

The Garland Los Angeles, CA
  • $16.71 Hourly
    + Bonuses
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Ask Us!, Employee Discounts
  • Employer Very Likely to Respond

THE GARLAND

Position:      Front Desk Agent/PBX Operator                                           

Department: Guest Services                                                                

Division:      Rooms

Position Purpose: To meet all guests needs in an efficient and courteous manner according to hotel standards and procedures.

Essential Functions:

  • Greet and welcome all arriving guest, process check ins and departures as well as necessary payments.
  • Handle and coordinate room assignments and accommodate guest requests.
  • Offer referral for information and handle brief concierge requests.
  • Handle group arrivals.
  • Receives and resolves guest’s complaints.
  • Promote and invite guests to use hotel’s restaurant and facilities.
  • Maintain cleanliness of work stations and lobby appearance.
  • Stock and prepare necessary material for each shift.
  • Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary.
  • Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)
  • Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy.
  • Perform other duties as assigned.

Position Requirements:

Knowledge, Skills & Abilities:

  • Excellent communication skills.
  • Professional attitude and good organizational skills.
  • Effective conflict resolution.
  • Ability to use a variety of computer applications, industry software knowledge is an asset.
  • Education/Experience:
  • High school diploma is required
  • Post secondary training in hotel or tourism management is an asset
  • Ability to speak a second language is an asset.
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