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Leasing Agent - Public Housing Authority

The RoccoJones Group San Antonio, TX
  • $30.1K - $31K Annual Salary
  • Full Time
  • Ask Us!
  • Employer Very Likely to Respond

The Leasing Agent, under the direction of the Community Manager, is a non-supervisory position that leases apartments/units and assist with resident and employee relations. This position performs routine clerical work of average difficulty involving a) taking of initial applications for housing, b) rent collection, c) re-certification of tenants.   Models and ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property Manager.

  • Addresses client needs, eligibility, in compliance with Fair Housing Laws and Resident Selection Plan.

  • Tours apartments with clients; discuss all benefits of the apartment community and each apartment shown.

  • Explains to the client in detail the application procedures and lease contract.

  • Assures application is processed in a timely manner through the property supported database.

  • Type leases, enter leasing and traffic information on logs.

  • Type weekly, monthly and/or special reports as designated by Assistant Community Manager or Community Manager.

  • Receives deposit and rent money, record appropriately.

  • Welcomes new residents. Assist as necessary to ensure a smooth move-in.

  • Processes resident transfers.

  • Adheres to all policies and procedures, as well as the names and locations of other Non Profit communities.

  • Completes all requests from residents using proper forms and/or software.

  • Communicates clearly to the maintenance staff regarding duties and responsibilities.

  • Acknowledges and assists residents with a positive and friendly tone.

  • Consults with Community/Assistant Manager if a policy exception is needed

  • Aids Community/Assistant Manager as directed. Assist in paperwork, touring property, vacancy issues, and policy compliance.

  • Assumes responsibilities of the Community/Assistant Manager in their absence.

  • Maintains a professional attitude and appearance at all times.

  • Performs other related duties as assigned.

  Education and Experience:

  • High School or GED. 

  • One (1) year experience in apartment leasing and marketing fundamentals.

  • Bilingual in Spanish and English.

  • Must be willing to work flexible hours/days.

  • Must be willing to work weekends.

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Requirements:

  • Associate's Degree (A.A.) from two-year College or technical school.

License and Certifications:

  • Texas Class "C" driver's license at the time of placement and be insurable by the Housing Authority's liability and fleet insurance carrier.

  • Professional Leasing Certification & Certified Occupancy Specialist Certification required within one (1) year of employment (depending on availability of training) with no more than three attempts for certification allowed.

  • Must have the ability to earn certifications as required by assigned tasks (i.e, Gracehill Training, Fair Housing Certification, etc.)

Technical Skills:

To perform this job successfully, the employee should have:

  • Ability to apply superior customer service principles and practices.

  • Ability to learn Elite software.

  • Ability to apply PC skills such as:  MS Word, Excel, and/or Google docs.

  • Ability to plan and organize work. 

  • Ability to meet schedules and time lines.

  • Ability to communicate effectively both verbally and in writing.

  • Ability to operate a computer, and other office equipment as assigned.

  • Ability to perform data entry with efficiency and accuracy.

  • Ability to prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and vocabulary.

  • Ability to perform mathematical calculations.

  • Ability to read, interprets, apply and explain rules, regulations, policies, and procedures.

  • Knowledge of statistical report writing techniques.

  • Knowledge or experience in real estate, sales, or management.

  • Knowledge or experience in maintenance or inspections.

  • Knowledge of safety and health practices.

  • Knowledge of basic accounting principles.

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