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Manager

Rock & Reilly's USC Village Los Angeles, CA
  • $50K - $65K Annual Salary
    + Bonuses
  • Full Time
  • Ask Us!
  • Employer Fairly Likely to Respond

An iconic Los Angeles restaurant group is seeking an experienced service manager to join our team at our new location in USC Village! The ideal candidate is a hospitality rock star and possesses an energetic personality with a serious passion for motivating their team and ensuring guest satisfaction. Here are some of the things you will be expected to do as a leader for our team:

DUTIES & RESPONSIBILITIES:

OPERATIONS

  • Daily opening, mid, and closing duties 
  • Daily communication with team members regarding important matters 
  • Opening, mid, and closing safety checks 
  • Involvement in company marketing initiatives and building sales 
  • Constant maintenance of equipment, facility, and grounds
  • Ensure compliance with company policies 
  • Weekly inventory 
  • Daily/weekly ordering, entering invoices 
  • Scheduling to labor projections 
  • Monitoring food cost 
  • Involvement in company catering events 

TEAM MEMBER RELATIONS 

  • Involvement in interview process, hiring, onboarding 
  • Daily pre-shift meetings
  • Continuous training and development of all team members through effective coaching and strong leadership
  • Appropriate coaching/discipline/termination practices when necessary 
  • Ongoing recognition of team members 
  • Meal break and rest break scheduling in accordance with company policy 
  • Smart scheduling and labor practices  
  • Maintain standard of safety for all team members and guests  
  • Work harmoniously with back-of-house staff and management
  • Be the enforcer of our culture and set the standard for all team members

FOOD & BEVERAGE EXECUTION 

  • Monitor quality of dishes and drinks being served, perfect plate mentality 
  • Ensure 100% guest satisfaction   
  • Monitor ticket times 
  • Continuous training, development, and quizzing of staff on food and beverage items 

SKILLS & REQUIREMENTS:

  • Previous management experience required 
  • Excellent communication skills 
  • Positive attitude 
  • Excellent writing and documentation skills
  • Ability to work in a fast-paced environment 
  • Strong organizational skills 
  • Good problem-solver
  • Attention to detail 
  • Has a strong sense of personal integrity
  • Excellent motivator 
  • Can engage and communication effectively via company engagement tools (Email, calendar, etc.)
  • Ability to stand, walk around, bend, stoop, supervise for an 8-12 hour shift
  • Understands when it's time to do things with a sense of urgency 
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