Digital Literacy/Digital Inclusion Program Coordinator for San Antonio Housing Authority

Corporate Office San Antonio, TX
  • $47.9K Annual Salary
  • Contract
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
  • Employer Fairly Likely to Respond


Under the general supervision of the Director of the Community Development Initiatives, This position is for the San Antonio Housing Authority located on N. Flores St.  This position is responsible for developing, implementing, and coordinating digital literacy and digital inclusion programs and initiatives. Responsibilities include: developing a strategy for integrating digital literacy across the organization; carrying out needs assessments; identifying, adapting, or developing curriculum; recruiting, training, and managing volunteers; developing and deploying outreach strategies to recruit participants; coordinate digital literacy training and tutoring to adults; training staff; developing partnerships; working with partners to coordinate and leverage resources; as well as performing additional duties required. The position will be responsible for project planning, monitoring, and reporting, all accomplished while working with local partners and digital inclusion stakeholders, sharing best practices, and generating an internal and external dialogue around digital inclusion.

Examples of Duties

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Project Management

    • Generate detailed project plans and timeline in coordination with external digital inclusion partners and internal partner programs

    • Determine resources (human, financial, etc.) necessary to implement project

    • Ensure project is being implemented on time and within budget

    • Report on project deliverables and indicators

  • External Relations/Partnership Building 

    • Contribute and represent program at the Digital Inclusion Alliance of San Antonio by assisting in the coordination of  local digital inclusion efforts, engaging in community outreach, working with community leaders, and cultivating relationships with local digital inclusion actors for the benefit of SAHA's digital inclusion efforts and to secure the resources needed for the implementation of SAHA's digital inclusion programs

    • Participate in external activities such as the Digital Inclusion Alliance for the purposes of securing partnerships and resources for SAHA programs

    • Serve as a compelling spokesperson for digital inclusion as a means to raise the profile of SAHA's digital inclusion work and to identify and secure resources for the agency's digital inclusion efforts

    • Represent SAHA at community events and meetings, building partnerships where appropriate

    • Share success stories through blog posts, speaking engagements, and/or webinars

    • Identify and secure new opportunities for local and national partnerships, services and funding resources

  • Manage Program Delivery 

    • Coordinate development and delivery of digital literacy training to adult, youth, and older adult learners

    • Oversee and manage computer acquisition, quality check, and distribution 

    • Manage program staff such as digital literacy trainers, digital ambassadors, interns and volunteers 

    • Plan and coordinate program specific staff training and  certification

    • Supervise staff work and deliverables  

    • Coordinate development and delivery of training for volunteer and paid instructors, including the digital ambassadors 

    • Oversee and manage Connecthome financial accounts and grant reports.

  • Leverage agency resources

    • Initiate and coordinate cross departments initiatives with Public Housing Department, Innovative Technologies Department, Policy and Planning Department, Public Affairs Department 

    • Work cooperatively with other Community Development Initiatives Programs staff to plan and implement cross-program opportunities that support digital inclusion and CDI Program goals  

  • Other duties as assigned.

Education and Experience:


  • Bachelor's Degree (B. A.) from an accredited four-year college or university in Public Administration or related field required.

  • Three (3) or more years of experience in program management, digital inclusion, and community development; applicants must have a proven track record of success. 

  • Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.  Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable. 

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.


  • Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing.  Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.  

License and Certifications: 

  • Must have the ability to earn certifications as required by assigned tasks.

  • Texas Class "C" driver's license at the time of placement and insurable by SAHA's fleet and liability insurance carrier.

Technical Skills:

To perform this job successfully, the employee should have:

  • Strong oral and written communication skills to conduct meetings and trainings, and to prepare reports that are clear, complete, and comprehensive.  

  • Effective interpersonal and oral communication skills to work in a team setting.  

  • Modern office practices, procedures and equipment.

  • Ability to operate a computer and implement data entry techniques.

  • Knowledge of computer software applicable to the function served.

  • Knowledge of and ability to implement financial and statistical record-keeping techniques.

  • Knowledge of telephone techniques and etiquette.

  • Knowledge of and ability to implement correct English usage, grammar, spelling, punctuation and vocabulary.

  • Ability to implement interpersonal skills using tact, patience and courtesy.

  • Ability to maintain strict confidentiality of sensitive information.

  • Ability to plan, organize and coordinate office activities and communications to facilitate the efficient flow of administrative and clerical activities. 

  • Ability to be a "Self-Starter" and work independently with little direction.
  • Ability to handle multiple tasks and manage time effectively. 

  • Ability to type at an acceptable rate of speed.

  • Ability to analyze situations accurately and adopt an effective course of action.

  • Ability to compose independently or from verbal instructions letters, memos, bulletins or other material.

  • Ability to read, interpret, apply and explain rules, regulations, policies and procedures.

  • Ability to meet schedules and time lines.

  • Ability to add, subtract, multiply and divide quickly and accurately.

  • Ability to establish and maintain cooperative and effective working relationships with others.

  • Ability to work respectfully and courteously with staff, residents and the general public.  

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