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Client Services Specialist - San Antonio Housing Authority

The RoccoJones Group San Antonio, TX
  • $14.50 - $16.50 Hourly
  • Contract
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  • Employer Fairly Likely to Respond

Client Services Specialist I  - Public Housing (Multiple Positions):

Summary: Performs clerical work of routine difficulty involving the taking of initial applications for housing, rent collection and continued occupancy for public housing developments, and re-certification of other assisted housing

 Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Conduct screening, intake and move in of applicants as per the Admissions and Continued Occupancy
  • Collect and deposit monies due to the assigned property/properties. Ensure rent payments and other charges are inputted into the computer in a timely manner, maintain records of collections, prepare Maintain and Monitor delinquent rent roll.
  • Completes and tracks annual re-certifications on residents at the assigned developments as directed by Property To include entering accurate data into SAHA’s MLS software and generate reports both statistical and narrative to assigned property manager or other management.
  • Completes interviewing and change of income for residents at the assigned developments as directed by Community
  • Issues lease violations and monitors curb appeal for residents at the assigned developments as directed by the Property
  • Prepare and Process recommendation for lease
  • Conduct move-in, move-out and housekeeping inspections of units as assigned by Property
  • Complete move out of residents as per the Admissions and Continued Occupancy Policy, to include settling of accounts and bad debt
  • Maintain a working knowledge of Housing Authority policy and procedures to assure residents have a clear understanding of changes that may affect their
  • Other duties as assigned

Experience:

  • High School GED
  • One (1) year experience in apartment leasing or case management
  • Successful completion of a criminal history background check, education, and work history verification, and drug screening

 Preferred Requirements:

  • Associate's Degree (A.A.) or equivalent from two-year College or technical school

 License and Certifications:

  • Must have the ability to earn certifications as required by assigned duties
  • Texas Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance
  • Public Housing Specialist certification must be completed within 1 year of date of employment

 Technical Skills:

To perform this job successfully, the employee should have:

  • HUD rules and regulations, and SHA policies and procedures of low-income housing
  • Interviewing skills and
  • Customer service principles and
  • Interpersonal skills using tact, diplomacy, patience, and courtesy in person, and by
  • Leadership skills, problem solving and decision
  • Conflict
  • PC skills using MS Word, Excel, Outlook, and MLS
  • Statistical report writing
  • Safety and health
  • Audit principles and
  • Accounting
  • Establish and maintain cooperative and effective working relationships with
  • Ability to use tact, diplomacy, and restraint when difficult issues/situations
  • Work with a diverse
  • Plan and organize work. Meet schedules and
  • Communicate effectively both verbally and in
  • Operate a computer, and other office equipment as
  • Perform data entry with efficiency and
  • Prepare letters, memos, reports and statistical narratives using correct English, grammar, spelling, punctuation and
  • Plan, schedule and perform a variety of responsible and administrative duties in assigned
  • Perform mathematical
  • Read, interpret, apply and explain rules, regulations, policies, and procedures
  • Work respectfully and courteously with staff, residents and the general
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