The Standard, DTLA Los Angeles, CA
  • Depends on experience
  • Part Time
  • 401K / Retirement, Employee Discounts, Meal Plan / Free Food
  • Employer Unlikely to Respond

Guest Relations Agent (Security)

This position will patrol grounds, conduct report writing, respond to calls/incidents, and stand posts. Candidate must and have great administration and communication skills. Previous security experience in a hotel is preferred. Required Guard Cards: Either a (PSO) Proprietary Private Security Officer (preferred) or Regular Guard Card.

This position will translate into a "hosting" type element, and will add to the experience. Every interaction is key. Assist guests, build on the "relations" part of Guest Relations, and actively participate in the day to day hotel and venue operations.

Guest Relations ensures the safety and security of all guests, personnel, and property. They monitor the consumption of alcohol by both employees and guests. They respond to guest concerns and complaints. They communicate effectively with all other Guest Relations Agents, wait staff, venue management, and general public to ensure that guest's needs are met.

Guest Relations anticipates potential problems with unruly or inebriated guests. They understand the sense of urgency that pertains to dealing with these types of guests. They are capable of investigating and documenting all incidents and accidents on property, which includes interviewing witnesses.

They are proactive in preventing situations that could jeopardize the hotel's reputation and standing in the community. (i.e. underage drinking, over-serving patrons, unsafe behavior.)

When needed, able to physically restrain or detain an individual. Guest relations responds with a sense of urgency to any and all emergency situations in a calm and professional manor. They act as liaisons with local law-enforcement and fire department agencies.

They ensure that everyone, both guests and staff, can have a good time and are safe about it.

It is important that all Guest Relations Agents have thorough knowledge of the hotel and its operations.
- At least 2 years experience in a similar role
- Candidate must possess a CA Guard Card
- Open availability preferred

How to Apply:
Please forward your resume and tell us a bit about yourself in responding to the ad!

The Standard hotels have made their mark in the hotel industry offering travelers innovative design and playful twists on hospitality conventions.

The Standard, Downtown LA, sister hotel to The Standard Hollywood, The Standard, Spa Miami Beach, and The Standard, New York, pioneered the revitalization of Downtown Los Angeles, remaining today an unsurpassed social and cultural hub. With features including a spectacular Rooftop bar and pool, 24/7 Restaurant, SPiN! Ping Pong club, oversized guest rooms, and event spaces, the hotel is the ideal spot for both business and play. From the vibrating pod waterbeds on the roof to the giant black foot sculpture placed in some guest bathrooms, every detail of the hotel conveys that The Standard is anything but.


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