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SILVER LAKE POOL & INN | HOUSEKEEPING SUPERVISOR

Silverlake Pool & Inn Los Angeles, CA
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance
  • Employer Likely to Respond

OPENING OCTOBER 2019

Paligroup is currently seeking a Housekeeping Supervisor for the New SILVER LAKE POOL & INN location.

WHO WILL LOVE THIS POSITION?

  • An individual who likes being active all day and not in an office environment
  • An independent worker can follow a task list with minimal supervision
  • An individual who is detailed oriented and enjoys enhancing the guest in room experience by ensuring the room is clean and comfortable

POSITION PROFILE:

The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department. This person will oversee daily assignments, room inspections, and employee relations. The ideal candidate must possess excellent leadership skills.

ESSENTIAL FUNCTIONS:

  • Supervises the day-to-day operations of the housekeeping department and assist as needed during high occupancy
  • Maintain high standards of cleanliness in the hotel, including guest rooms, common areas and offices
  • Maintain and update all guest collateral placed in the rooms
  • Respond to requests in an expedient, professional manner
  • Interact with guests to ensure satisfaction and handles guests concerns as necessary
  • Examines rooms, halls, lobby, bathrooms, and/or housekeeping storage areas to determine need for repairs, replacement of furniture or equipment, and makes recommendations to management
  • Train, counsel and discipline team members, as needed
  • Seek continual improvement for the department and hotel
  • Comply with all policies, procedures and regulations that relate to the local, state and federal laws
  • Advises front desk agent of rooms readiness for occupancy
  • Use correct cleaning chemicals for designated surfaces, according to hotel requirements
  • Clean guest rooms by category priority
  • Empty trash containers
  • Remove all dirty terrycloth and replace with clean par to designated layout
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location
  • Inspect condition of bathrobes and replace if soiled/damaged
  • Remove dirty bed linen and make up bed with clean linen
  • Replace laundry bags and slips
  • Clean closets and door tracks on check-out rooms, removing dust and debris
  • Ensure correct amount and placement of hangers, extra blanket/pillow
  • Dust and polish all furniture
  • Realign furniture to floor plan
  • Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside
  • Check under bed(s), chairs and sofa for debris and remove if present
  • Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor
  • Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
  • Dust pictures, frames and mirrors
  • Remove dust and debris on television, clock radio, remote control and cable box
  • Set correct time on clock; correct TV channel
  • Clean all lamps and light switches; check for proper working order
  • Remove dust, spots and smears from windows, ledges and frames
  • Remove dust, grease and smears from telephones and reposition properly
  • Empty liquid from ice bucket and wipe all surfaces dry
  • Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked
  • Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies
  • Follow uniform guideline
  • Perform any other reasonable duties as required by management
  • Lead by example at all times and stay visible to staff 
  • Be part of a leadership team of brand advocates who believe in what Palihotel Seattle has to offer and who are personally invested in its success
  • Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect
  • Assist in building a culture of open communication, spend time with team members and be available for them (open door policy)
  • Continuously strive to improve and maintain client and guest experiences
  • Be a leader in managing the overall reputation management of the hotel
  • Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).  Easily translate a passion for the brand into a unique experience for both guest and employees
  • Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property
  • Effectively manage wages and controllable expenses
  • Focus on maximizing the financial performance of the department
  • Monitor performance against budgets and goals

REQUIREMENTS:              

Skills & Knowledge Required:

  • Has a strong working knowledge of and passion for hospitality
  • Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
  • Displays a strong hands-on approach
  • Thinks critically and objectively
  • Guest service oriented
  • Strong knowledge of cleaning products

Physical Requirements:

  • Must be able to stand or walk a minimum of eight hours
  • Requires mobility and prolonged standing, walking, bending and lifting up to 50 lbs

Qualification Standards:

Education: High School Certificate or Equivalent

Experience: Minimum of one-year experience as a housekeeping supervisor

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

We are an EEOE Employer.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

ABOUT SILVER LAKE POOL & INN

Silver Lake Pool & Inn sits on a corner just south of the Sunset Junction in the heart of Silver Lake, one of the most exciting neighborhoods in all of Los Angeles, and one that we love. We are proudly surrounded by people that have created a community supported by the community. We are a short stroll from some of the best restaurants in the city and an active art and music scene with indie shops, galleries and cafés filled with locals who inspire and influence the neighborhood’s one-of-a-kind culture. Our Inn features an elevated pool deck, 54 oversized guest rooms and suites as well as Marco Polo, a coastal Italian inspired outdoor restaurant and bar.  Opening October 2019.

ABOUT PALISOCIETY:

Palisociety is a collection of unique hotels and residences that are synonymous with authenticity, style, innovation and good old-fashioned hospitality.  We take to heart that few things in life are as transformative as the people and places you encounter when you travel. Because when all is said and done, it’s about the experience.

ABOUT PALIGROUP MANAGEMENT:

Paligroup is a fully integrated branded real estate development and hospitality operating company that acquires, programs, develops, owns, and operates unique hotels and residences. Our proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Avi Brosh founded Paligroup in 1998 and serves as its CEO.

 The company's track record, current portfolio and forthcoming properties are designed to provide customers with a unique and aspirational experience. Each Paligroup branded property has a distinct personality specifically tailored to best serve its local market and neighborhood, all featuring a contemporary, sophisticated design and personalized service.

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