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General Manager

Tasti D-lite & Planet Smoothie Santa Monica, CA
  • compensation depends on experience
    + Tips
  • Full Time
  • Employee Discounts
  • Employer Fairly Likely to Respond

NYC's Tasti D-Lite and ATL's Planet Smoothie are finally here!

We are looking for a superstar Manager to join our team and help us to grow our business in Santa Monica as well as assist with our expansion into multiple locations throughout Los Angeles County!  

Position Summary:

The General Manager (GM) is responsible and accountable for all restaurant activities, and assumes complete responsibility for the restaurant as necessary. The GM works to ensure that all activities are consistent with and supportive of the restaurant’s business plan. The GM ensures all employees (shift leader and crew persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Essential Duties & Responsibilities:

  1. The GM consistently provides a quality product and customer service experience that delivers total customer      satisfaction. He or she models and creates an environment in which the      customer is always right; ensures a positive customer service experience
  2. The GM responds positively and quickly to customer concerns. He or she corrects potential problems before they      affect customers
  3. The GM hires high quality people who demonstrate and ensure consistent customer satisfaction
  4. Ensures all employees are trained,      motivated and empowered to deliver total customer satisfaction. Evaluates each employee’s ability to maintain high levels of customer satisfaction
  5. Maintains restaurant at the level      necessary to meet or exceed the company standards for Quality, Service and      Cleanliness (QSC)
  6. Utilizes labor effectively to meet budgets      while ensuring high quality of QSC

Training and Development

  1. The GM continuously improves the skills,      knowledge and morale of all employees. He or she treats the employees with      dignity and respect; creates an environment where the entire team does the      same
  2. The GM effectively utilizes all training      programs from new employee orientation up to and including management      training classes
  3. The GM prepares qualified employees for      promotion to the next position. He or she continually develops adequate      numbers of shift leaders to meet the objective of the business plan
  4. The GM evaluates each employee’s performance      based on clearly communicated standards and expectations. The GM holds the      employees accountable for performance. The GM makes tough decisions      regarding all performance related issues in the restaurant; confronts poor      performance

Effective Business Management

  1. The GM maximizes financial performance and      profit
  2. The GM develops and executes the business      plan (key elements include: fiscal responsibilities, manpower planning and      local restaurant marketing) for the restaurant. Achieves results by      planning, communicating, delegating and following up
  3. Executes company wide marketing programs;      initiates programs on time, correctly and with minimal direction
  4. Identifies and develops local restaurant marketing strategies to maximize sales..The GM maximizes financial      performance and profit
  5. The GM develops and executes the business plan (key elements include: fiscal responsibilities, manpower planning and      local restaurant marketing) for the restaurant. Achieves results by      planning, communicating, delegating and following up
  6. Executes company wide marketing programs;      initiates programs on time, correctly and with minimal direction
  7. Identifies and develops local restaurant marketing strategies to maximize sales

Appropriate and Fair Business Practices

  1. The GM ensures business and personnel practices are within the law and consistent with policies and procedures
  2. The GM serves as a role model and sets a positive example for the entire team in all aspects of business and      personnel management
  3. Enforces all labor laws (federal, state and local)
  4. Follows procedures to maintain the safety      and security of all employees, customers and company assets (building, cash, equipment, supplies).
  5. Upholds company food safety, food handling      and sanitation requirements, to ensure the health and safety of our customers and employees.

Education, Experience and Skills Required:

· 5+ years of experience in restaurant industry

· Leadership & organizational skills 

· self-motivated, professional, dependable, detail oriented

· Strong oral & written communication 

· Bachelor degree preferred 

· Intermediate computer skills (Microsoft Word, Power Point & Excel required)

· Fluency in the English language required

· Ability to lift 40lbs

In 1987 New York City, the first official Tasti D-lite swirled into history and a phenomenon began.  With Tasti D-lite, shape-conscious New Yorkers could enjoy dessert every day.  With fewer calories.  Less sugar.  And none of that pesky guilt.  Tasti D-lite acquired the popular franchise Planet Smoothie in 2011 and the perfect pair was born... soft serve and smoothies under one roof.  The first Los Angeles location of Tasti D-lite & Planet Smoothie debuted in Santa Monica Nov '15 and is off to a great start!  

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