Web-Chat Customer Service Representative

Events Bookers Hyattsville, MD
  • $19.00 Hourly
    + Bonuses
  • Full Time
  • Employee Discounts, Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement
  • Employer Very Unlikely to Respond

We are looking for a web chat customer service representative thats enthusiastic, truly service driven and a great communicator. Mainly to handle our online enquires and be the natual voice of the company. 

Location: Office Based 

This role entails:

  • Convert inquiries into bookings and new clients, ensuring that consumer questions are handled professionally and in a timely manner
  • Respond to incoming emails and live customer web chats from the website, in line with training and service guidelines.
  • Know all our products and services inside and out to confidently upsell where necessary
  • Deliver outstanding customer service on every web chat to achieve above average service.

Essential Skills:

  • Must be knowledable on all Book National proceses from events opps and comms to venue relationship management 
  • Able to work well under pressure while maintaining good standards
  • Previous experience in sales and customer service
  • Strong and professional negotiation skills
  • Excellent written communication skills
  • IT literate with previous experience of MS Office
  • Experience working on live web chat would be desirable
  • Strong organizational skills - can you multi-task?
  • Customer focused with the goal to deliver a great experience
  • Creative approach to challenges
  • Track record in working with and exceeding targets
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