Dismiss

Customer Support Specialist

Talent Link Baltimore, MD
  • $20.00 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance
  • Employer Unlikely to Respond

Responsabiltiies: 

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements: 

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

At Talent Link Inc. we go where other companies don’t go, we work in all the market corners to ensure that our clients can obtain the result they want, that is why we consider ourselves one of the leading companies in the marketing market. Each client is totally different, that is why we generate a more personalized campaign for each of our clients.

More positions available