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Inbound Call Center, Customer Support Representative

USAePay Glendale, CA
  • $12.00 - $15.00 Hourly
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts
  • Employer Fairly Likely to Respond

USAePay is looking to hire a Full-Time customer support representative in the city of Glendale. Applicant does not need previous experience in customer support. 

We are seeking a candidate responsible for answering inquiries of our customers over the phone and/or e-mail. The representative must ensure the satisfaction of the customer while enhancing the reputation of the company.

Skills and qualifications needed, but not limited to, include;

        • Maintain call center database
        • Keeps equipment operational by reporting malfunctions
        • Updates job knowledge and security by participating in educational opportunities provided by the company
        • Must be customer focused
        • Excellent listening, verbal communication and telephone skills
        • Tech Savvy - Knowledgable with Cellular phones and tablets
        • Excellent people skills
        • Excellent Multi-tasking and Problem solving traits
        • Must have the ability to resolve merchant’s problems by clarifying issues over the phone while researching and exploring answers, alternative solutions and implementing solutions.

Benefits

        • Health insurance (100% covered)
        • 401K
        • Monthly catering, team-bonding activities #LifeatUSAePay
        • We also offer the opportunity to grow careers within our technology based company.

We are a 24/7 inbound call center with various shifts and flexible hours available.

Please include your schedule availability when submitting your resume.

We are an equal opportunity employer. Each candidate is subject to a background check prior to employment.

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