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Customer Care

HyreCar Los Angeles, CA
  • $14.00 Hourly
  • Part Time
  • Employer Unlikely to Respond

You will be one of the first 10 hires in our customer service team! Our company is growing quickly, and we are building a customer care team. In this role, you will be the voice of HyreCar, building customer loyalty, solving problems, and connecting people. No matter what the channel (email, phone, chat, or social media) we aim to deliver service that goes above and beyond, and we need you to make it happen. This is a part-time job, but it has the opportunity to grow into full-time and other roles.

What you’ll bring:

You love people. 

You are an excellent communicator. You listen well, speak and write clearly, and can take control of a conversation.

You love solving problems and finding alternatives to “no.”

You enjoy digging into a situation and understanding it from multiple sides.

You know the difference between sympathy and empathy. 

You are comfortable with technology and learning new software platforms.

You can balance multiple communication channels at one time.

You get stuff done quickly, efficiently, and without first being asked.

You know when to ask for help.

Requirements and skills:

1+ years in customer service or hospitality

Experience handling large volumes of requests

Experience working with a team

Flexibility and adaptability

A great sense of humor and the ability to smile through difficult situations

Fluent English, Spanish a plus

Life at HyreCar:

At HyreCar, designers have the opportunity to work in a tight knit environment with leadership and developers. We invest in the potential of our team and will help you be successful. Want to work with us for a year and move on to start your own thing? That’s cool with us and we’ll help you. Want to learn and grow and make HyreCar your home for 5+ years? Even better. 

Our office environment is laid back in the center of the renovated downtown LA. Our work style is flexible. We’re just weird enough to make things interesting. And we’re dog friendly.    

About HyreCar:

HyreCar is a web-based open platform that integrates the sharing economy with on-demand services. We are pioneering the bridge between car-sharing and ride-sharing and fostering opportunity where it was previously unavailable. We connect rideshare drivers (Uber/Lyft/Postmates/Caviar/Doordash) to cars owners, allowing those who don't have a car or whose car doesn't meet the requirements to get into a car quickly and start working, while car owners can earn money on idle assets. We are growing quickly.

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