- compensation depends on experience
- Temporary / Seasonal
- Employee Discounts, Ask Us!
- Employer Unlikely to Respond
The Guest Experience department ensures service excellence through building memorable connections and relationships with our guests. This department and position has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest's stay.
Duties include, but are not limited to, the following:
- Providing a great first impression to all guests entering our building
- Greeting and engaging guests in a warm and friendly manner, ensuring all guest contact is courteous, informative, and thorough providing memorable experiences.
- Maintains knowledge of all hotel services and local activities to provide options to inquiries from Guests exploring the area.
- Assist in providing bellman services both at guest arrival and departure properly securing and labeling luggage.
- Embody Salt Hotels core values and deliver the Salt Hotels experience for guests.
- Work in a consultative manner with all staff.
- Assist in identifying and recruiting new talent, developing a strong team.
- Ensure a safe, positive and happy work environment aligned with Salt Hotels codes of conduct and core values.
- Ensure that the business is perceived as a respected, and an important member of the community.
- Protect the reputation of the company in a manner that ensures all guests and fellow employees have a positive experience.
- Always acts in a manner that is in keeping with all local, state & governmental codes and laws.
We are a service focused and design forward collection of hotels deeply immersed in our communities through authentic hospitality, inclusion and education.
We encourage people to be themselves and create honest, genuine and thoughtful experiences
We are passionate about our role within the local community through; education, employment, charity and community partnerships
We create a warm neighborhood place where everyone is welcome
We are daring, we are fun and we are committed to making our industry better