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Restaurant Host

The Culver Hotel Culver City, CA
  • $13.00 Hourly
    + Tips
  • Part Time
  • Employee Discounts
  • Employer Fairly Likely to Respond

The Host/Hostess is responsible for greeting guests and determining the number in their party as well as seating guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guiding guests through the dining rooms and providing any needed assistance. Moving and arranging tables, chairs, and settings and organize seating for groups with special needs. Ensuring place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Checking menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintaining cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitoring dining rooms for seating availability, service, safety, and well-being of guests.

Duties Include, but are not limited to:

  • Check menus to ensure they are current, clean, plentiful, and wrinkle-free
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell
  • Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc…
  • Guide guests through the dining rooms and provide any needed assistance
  • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
  • Greet guests and determine the number in their party
  • Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
  • Address guests' service needs in a professional, positive, and timely manner
  • Thank guests with genuine appreciation and provide a fond farewell
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Assist other employees to ensure proper coverage and prompt guest service
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
  • Complete appropriate safety training and certifications to perform work tasks
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
  • Protect the privacy and security of guests and coworkers
  • Maintain confidentiality of proprietary materials and information
  • Follow company and department policies and procedures
  • Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
  • Speak to guests and co-workers using clear, appropriate and professional language
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
  • Talk with and listen to other employees to effectively exchange information
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
  • Support all co-workers and treat them with dignity and respect
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals
  • Comply with quality assurance expectations and standards
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
  • Notify management of maintenance repairs issues
  • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident
  • Assist your and other departments when needed to ensure optimum service to guests
  • Communicate with guests, other employees, or departments to ensure guest needs are met
  • Perform other reasonable job duties as requested by Supervisors

Requirements Include:

  • Previous experience is preferred but not required
  • Ability to work extended shifts with flexible schedule to include evenings, week-ends and holidays
  • Previous luxury property experienced required, professional etiquette and personal grooming standards
  • Excellent communication, service and people skills
  • Confidence in working independently and as part of a team
  • Flexibility to respond to a range of different work situations and ability to multi-task and work in an environment with shifting needs
  • Organized, orderly and excellent attention to detail
  • Positive communication skills and team spirited individual
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Able to stand/ walk for long periods of time and go up and down the stairs as needed, able to lift up to 20 lbs as needed
  • Excellent References required and subject to background check
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