Patient Access - Emergency Medical Center Quinlan, TX
  • Depends on experience
  • Part Time / Full Time
  • Employer Likely to Respond

Position Overview:

  • Responsible for the registration of patients with a focus on customer service, gathering information, upfront collections and the ability to interpret and ensure compliance with payer guidelines for accurate input. 

  • Duties may also include telephone interviews, taking payments and discharging of patients. 

  • Works in tandem with personnel from other departments to include nursing staff. 

  • Handles patient inquiries and assist to resolve issues and/or concerns.  


Minimum Education 

  • High School graduate or equivalent.   

Required Skills, Knowledge, and Abilities

  • Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Knowledge of Payer guidelines.
  • Computer knowledge.
  • Experience with automated systems.
  • Ability to operate office equipment, such as copy machines, fax machine and printers.
  • Must be able to work independently with minimal supervision. Good communication skills essential.
  • Prior experience involving public contact.

Preferred Qualification 

  • One year's experience in a hospital, insurance or office environment.
  • Medical terminology.


  • Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
  • Conduct reflects HMHD’s values and a commitment to HMHD’s Code of Conduct.
  • Attends the required corporate integrity and compliance training and education programs.
  • Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
  • Complies with all HIPAA standards.
  • Continually demonstrate the ability to determine appropriate patient status.
  • Register patients with correct account number and unit number.
  • Explain pertinent documents and hospital policies. Obtain appropriate signatures.
  • Interpret and ensure compliance with payer guidelines for accurate input.
  • Register patients timely to minimize wait time.
  • Process patient information with a minimal error rate.                           
  • Attempt upfront collections with a focus on constant improvement.
  • Consistently discharges ER accounts with accuracy.
  • Attends scheduled departmental meetings.
  • Works in tandem with personnel from other departments to include nursing staff.
  • Resolve issues and/or concerns amicably in a timely manner. Involve coordinator or manager when needed.
  • Promote and demonstrate excellent customer service at all times with internal and external customers to include patients, physicians, co-workers and other hospital personnel.
  • Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels of communication.
  • Adaptable and responsive to change.
  • Uses time clock accurately and is punctual on a consistent basis.
  • Demonstrates a positive attitude in all assigned task and towards others.
  • Follows "Call-In" policy by notifying PFS Leader of absence.
  • Absences during evaluation period: 0-6 Occurrences = Meets Requirements. 7 or more Occurrences = Does not meet requirements.
  • Adheres to hospital and department dress code. Maintains a professional appearance at all times.
  • Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of the mission and vision of Hunt Memorial Hospital District.
  • Perform special duties and projects as assigned.
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