Customer Service Representative


at FSSolutions - Green Bay
Green Bay, WI
Green Bay, WI
posted 01/09/2018 in
  • Employment Type
    Full Time
  • Compensation
    $14.00 Hourly
  • Perks / Benefits
    Health Insurance, Dental Insurance, Vision Insurance, 401K / Retirement, Employee Discounts, Ask Us!

 Job Summary

The Customer Service Representative is responsible for scheduling services with clients over the phone and managing documents, ensuring compliance with federal and state regulations.

Essential Duties:

  • Maintain a working knowledge of Federal and State regulations
  • Schedule tests and services according to client specifications.
  • Interact with vendors to help resolve scheduling conflicts
  • Data entery and upload documents as necessary.
  • Inform clients of the status of scheduled appointments.
  • Answer and redirect calls as necessary.
  • Document concise notes in FSSolutions systems and databases.
  • Work with clinics and labs to track results of pre-employment drug tests.
  • Communicate updates to clients in an effective and timely manner
  • Other responsibilities and duties, as assigned.

Education and Experience:

  • High School Diploma or G.E.D required
  • At least 1 year of call center experience
  • Strong data entry experience

Competencies Needed:

  • Strong oral, written and communication skills
  • Ability to work in a fast-paced call center environment and prioritize workload to avoid distractions
  • Sound judgment, decision making and problem analysis skills.
  • Ability to work independently or within a group setting and with or without direct supervision.
  • Effective planning and organizational skills.
  • Ability to work within a suite of computer applications.
Let technology take the guesswork out of sourcing.


To assist our clients in improving health and safety through innovative technology and quality service.


Through teamwork, we provide an environment that encourages all individuals to achieve their full potential. To reach that goal, we will treat each other with mutual respect, support and assist one another and allow each person to express their individuality and talents.

As members of the FSSolutions Team, we will extend that same courtesy and respect we have for one another to all our clients and business contacts. We are committed to promoting a drug and alcohol free environment, in which we can safely live, work and play.

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Hiring Manager
Kasey Smith
Corporate Recruiter