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Box Office Supervisor

TAO Group Las Vegas Office Las Vegas, NV
  • Depends on experience
  • Part Time
  • Ask Us!
  • Employer Unlikely to Respond

Overview: The Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist the Manager with day-to-day activities. The key responsibilities include training, ensuring outstanding guest service, building events, sales reporting, and reconciling ticket sales. As well as managing all operations for assigned department.

Job Description:

  • Addresses guest inquires and concerns.
  • Generates daily sales reports and enters sales into POS system.
  • Monitors ticket sales trends.
  • Maintains and updates all online calendar events.
  • Inputs and prepares for all 3rd party reservations.
  • Reconciles ticket sales with online deposit reports.
  • Send out daily reports to management to redeem.
  • Set up pricing/ticket allotments for special events.
  • Set up/monitor partner websites to ensure information being conveyed is correct.
  • Monitor ticket sales for special events and send updates when asked.
  • Manage cashiers/box office daily during operations.
  • Address guest complaints/issues/concerns/questions.
  • Assist with cashing out cashier staff when applicable.
  • Handle cashier refunds/POS issues when needed.
  • Establish policies and procedures for department when needed.
  • Handle all employee development.
  • Responsible for VIP and Executive ticketing at the direction of the Box Office Manager.
  • Any and all other duties as assigned.

Experience/Skills:

  • Minimum 1 year previous office experience.
  • Minimum 2 years previous customer service experience.
  • Works calmly and efficiently while managing multiple tasks.
  • Displays working knowledge of Word, Excel and Outlook.
  • Possesses excellent written and verbal communication skills.
  • Presents a professional appearance.
  • Promotes teamwork and positivity.
  • Understands the importance of confidentiality.
  • Must be 21 and over to apply
  • Part-Time position
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