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Housekeeping Dispatcher/Office Coordinator

Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, FL
  • Depends on experience
  • Full Time
  • Health Insurance, Dental Insurance, Vision Insurance, Ask Us!, Meal Plan / Free Food, Employee Discounts
  • Employer Very Likely to Respond

Who are we?

The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including:

  • Insurance (Health, Dental, Vision, and Supplemental Plans)
  • Free Parking
  • Shift Meals
  • Vacation Days
  • Holiday Pay
  • Employee Incentives
  • Employee Motivation Programs
  • Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position: We’re looking for Housekeeping Dispatchers with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

Job Duties and Responsibilities:

  • Ensure the smooth operation of the housekeeping department
  • Acts as direct liaison between resort guests and housekeeping staff
  • Respond to all incoming guests and front desk requests for housekeeping or maintenance services
  • Run daily clean/dirty unit reports
  • Record, delegate and monitor housekeeping productivity for timely completion
  • Report status of assignments and communicate readiness of units to Front Desk and management
  • Perform basic clerical assignments; Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
  • Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
  • Make appropriate service recovery recommendations.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Housekeeping Department Operating Procedures, and Standard Operating Procedures.
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