Game & Redemption Manager

Lucky Strike Chicago, IL
  • compensation depends on experience
    + Bonuses
  • Full Time
  • Employee Discounts, Meal Plan / Free Food, Ask Us!, Health Insurance, Dental Insurance, Vision Insurance
  • Employer Likely to Respond

Repair, maintain and reach operational goals related to all aspects of the Games & Redemption department including but not limited to maintenance, training, staffing, financials and overseeing the local Games & Redemption team.


  • Strong technical skills, working knowledge of the amusements operations and confident leadership skills
  • Routine preventive maintenance of the arcade equipment & associated Point of Sale Systems (MICROS), with the ability to recognize failing components
  • Perform board & component level repairs, work with declining budgets for part orders, repair/maintenance and warranty repairs
  • Responsible for weekly reporting and reconciliation of the P & L lines for the Games & Redemption Department
  • Responsible for the operation of all equipment within the boundaries of the governing municipalities laws & regulations
  • Manage & maintain merchandiser games, redemption displays & inventory
  • Maintain a neat, clean & organized work environment
  • Training & development of all Games & Redemption team members and ensuring on-going training
  • Staffing, scheduling and hiring candidates and ensure a successful onboarding

Knowledge, Skills & Qualifications:

  • Minimum 5 years’ experience repairing arcade games & POS equipment
  • Ability to work nights, weekends and holidays
  • Networking Certification or Electronics Repair Experience a plus!
  • Working knowledge of Embed POS System a plus
  • Use of common tools, soldering, ability to lift at least 65 pounds & read schematic & technical drawings
  • Daily use of email, written communications and basic knowledge of Microsoft Office: Excel, Word & PowerPoint
  • Effective communicator; written and verbal

Lucky Strike Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thriving at the bustling intersections of live music, chef-driven cuisine, nightlife, arcade games and bowling, Lucky Strike has emerged as an industry leader in entertainment by crafting immersive, unforgettable experiences through timeless friendly service, one-of-a-kind atmosphere, chef-driven food & drink, and industry leading bowling.

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