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Housing Assistant Specialist - San Antonio Housing Authority

The RoccoJones Group San Antonio, TX
  • $15.66 - $17.66 Hourly
  • Contract
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Housing Assistance Specialist I  - (1 Position):

Summary: The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate a Housing Assistance Program Contract between Housing Choice Voucher Program participants, landlords, and San Antonio Housing Authority (SAHA). Routinely interacts with participants and landlords of diverse

 Essential Duties and Responsibilities:

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained.

  • Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing in a timely
  • Processes amendments to the Housing Assistance Payments (HAP) Contract, between San Antonio Housing Authority (SAHA) and the landlord, to reflect changes in family composition or income and during recertifications in a timely
  • Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time
  • Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP
  • Maintains client’s file integrity in accordance with SAHA privacy and confidentiality laws and
  • Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and
  • Translates program procedures to participants to ensure proper explanation of participant’s responsibilities in the
  • Investigates “unreported income” by reviewing participant’s file and analyzing past fluctuations in income and
  • Terminates participants in system; closes out files, reviews files for possible termination, makes decision based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, ) to ensure proper processing of terminations.
  • Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants who report to
  • Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if
  • Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely
  • Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud
  • Maintains a working knowledge of policies and procedures established by SAHA and the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily
  • Other duties as

 Education and Experience:

  • Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered in lieu of the degree
  • Two (2) years of experience involving case management, client services and/or experience in social
  • Successful completion of a criminal history background check, education, and work history verification, and drug screening

  Preferred Requirements:

  • Bachelor’s Degree (B.A.) from a four-year college or university with college coursework in social work, sociology or related
  • Housing Choice Voucher Specialist
  • Bilingual speaker and writer in English and
  • Knowledge of housing

 License and Certifications:

  • Texas Class “C” driver’s license at the time of placement and insurable by SAHA’s liability and fleet insurance
  • Housing Choice Voucher Specialist Certification required within one (1) year of employment (depending on availability of training) with no more than three attempts to pass certification
  • Must have the ability to earn certifications as required by assigned


Technical Skills:

To perform this job successfully, the employee should have:

  • Ability to maintain effective working relationships with co- workers, supervisors, and the general
  • Ability to follow verbal and written instructions, and communicate effectively in writing and
  • Knowledge of client service principles and practices and interviewing skills and
  • Understanding of basic reading and writing skills and
  • Skill in assessing and prioritizing multiple tasks, projects, and demands with excellent problem solving and organizational skills while meeting established
  • Intermediate working knowledge of computer software including Microsoft Office and Mail Merge, Google Docs, with the ability to learn new software
  • Skill in reading, interpreting and applying HUD rules and regulations and SAHA policies and procedures.
  • Ability to work independently and in a team, and apply leadership, decision-making and conflict resolution
  • Skill in analyzing problems and determining appropriate courses of
  • Ability to work with a diverse
  • Ability to project a professional image at all
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