Patient Service Representative

Nutrition Services - Greenville Greenville, TX
  • Depends on experience
  • Part Time
  • Ask Us!
  • Employer Likely to Respond

Position Overview:

  • Deliver and collect meal trays and menu to and from patients’ rooms. 

  • Promote patient satisfaction by applying the hospital policy of service excellence.  

  • Functions as a member of the multi-disciplinary health care team to meet patients’ nutritional needs. 

  • Be able to demonstrate the knowledge and skills necessary to provide care based on the physical, psycho/social, education, safety and related criteria appropriate to the age of the patient served in assigned department.

  • The skills and knowledge to provide such care is gained through education, training and/or experience.


Minimum Work Experience

  • Prior health care and food service. Experience in hospital setting is helpful. 

Required Skills, Knowledge, and Abilities 

  • Able to communicate and respond using the English language. Possess excellent communication, customer relation and interpersonal relation skills. Able to present a pleasant, caring attitude toward all customers.

Preferred Qualification

  • High School Diploma or GED equivalent.


  • Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
  • Conduct reflects HMHD’s values and a commitment to HMHD’s Code of Conduct.
  • Attends the required corporate integrity and compliance training and education programs.
  • Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
  • Complies with all HIPAA standards.
  • Delivers and retrieves patient meal trays.
  • Record Intake and I & O sheet after each meal or snack.
  • Prepares snacks.
  • Deliver nourishment and between snacks to patients. Deliver snack cart after dinner meal.
  • Check patient pantry and refrigerators for adequate stock, labeled and dated items, cleanliness, and Collect patient satisfaction surveys.
  • Works in dish room.
  • Keeps patient information confidential and respects patient’s rights.
  • Aware of responsibilities during codes and disaster drills.
  • Review patient satisfaction results and take corrective action to eliminate deficiencies.
  • Knows and utilizes universal precautions at all times. Observes hospital isolation techniques.
  • Demonstrates knowledge of hospital restraint policy and protocols.
  • Strives consistently to promptly meet patient’s nutritional needs as per approved performance skills.
  • Attends department meetings and in-service programs as required.
  • Attends diet classes for continuing education on diets and restrictions.
  • Performs other duties as assigned at the discretion of director.
More positions available