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Customer Account Administrator
at Groundwork Coffee
Los Angeles, CA
Los Angeles, CA
posted 12/28/2017 in
  • Employment Type
    Full Time
  • Compensation
    $13.00 - $14.00 Hourly
  • Perks / Benefits
    Ask Us!

We are currently looking to hire a career-minded candidate for the position of Customer Account Administrator.

POSITION OVERVIEW

As a Customer Account Administrator, you will be the first point of contact for the company and you will provide administrative support to the Customer Service department. You will be primarily responsible for providing effective, professional, efficient, accurate, informative, and friendly customer service to all customers and prospects by utilizing excellent, in-depth knowledge of company products and programs as well as partnering with other Customer Service team members and people in other related departments. Receptionist duties as needed.

POSITION responsibilities: 

· Provide timely, accurate, helpful,   and insightful information to customer/prospect regarding products and   services, order status, promotions;

· Perform outbound telephone calls to   existing customers soliciting orders, advising them of promotions, sharing   product knowledge, determining if their experience is meeting or exceed their   expectations;

· Greet walk-in visitors; make them   comfortable; address their questions, offer solutions, fill orders, process payments,   provide instructions;

· Answer incoming calls to the   Company's main line;

· Data entry and able to input orders   accurately with minimal errors;

· Process customer   orders/changes/credits/returns according to established department policies and   procedures;

· Generate accurate and timely sales   orders and invoices;

· Closely and effectively manage   customer collections. Work closely with the customer and your Supervisor to   resolve disputed credit items;

· Prepare for your outbound customer   calls by reviewing their account in advance to ensure you address any   outstanding issues, such as open accounts receivable balances, back-ordered   item status, etc.;

· Circle back/follow-up with   customers after encounters to ensure their needs were satisfied and that they   perceive you have fulfilled your promises and commitments;

· Partner with Sales Reps to meet and   exceed customers' service expectations;

· Continually grow product knowledge   through resourcefulness, research, and company-provided training, fueled by   your curiosity and interest in the business;

· Create professional business   relationships that encourage customer to be loyal to the Company as their   preferred vendor of choice;

· Get to know the customer's buying   patterns, business, and needs so you can make informed and insightful   suggestions and offer effective solutions;

· Inform and educate   customers/prospects about new and different ways for them to use our products   and services, and other reasons to buy from us;

  • Provide timely feedback to the Company regarding        service failures or customer/prospect concerns;

ROLE   QUALIFICATIONS:

· Fluent in spoken and written English;

· High School diploma and (6) months to (1) year   Receptionist or Customer Service experience;

· Customer service experience:   business-to-business product and services, working with a sales rep force;

· QuickBooks software experience;

· Microsoft Word & Excel savvy;

· Excellent interpersonal and communication   skills. Ability to listen effectively;

· Ability to determine and meet   customer needs;

· Ability to work in a team   environment, remaining attentive to ideas, recognizing responsibilities, and   actively participating with others to accomplish assignments and achieve   goals. Strong, positive, and constructive team player;

· Ability to work effectively under   pressure. Able to maintain focus when operating in a busy, distracting   environment;

· Ability to organize and manage   multiple priorities;

· Ability to be flexible and adapt to   changing priorities, work environments, management styles. Able to deal   skillfully and promptly to new situations, difficulties, etc.;

If you love a great cup of   coffee and are motivated, enthusiastic, and want to work for a company that   values its employees, then please apply today! 

Let technology take the guesswork out of sourcing.

Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.

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Hiring Manager
Alyson Weeces
Human Resources Manager