- Depends on experience
- Part Time / Full Time
- Employee Discounts
- Employer Fairly Likely to Respond
The HOST/HOSTESS is a high visibility position that plays a vital role in ensuring that Guest feel welcome, respected. appreciated, and cared for during their time at our restaurant. Our host/hostesses must emotionally connect with Guests, collect information about Guests’ dining experience/preferences, and effectively communicate with our service team and management.
Essential Functions: Must be willing and able to:
Exude confidence, professionalism, and a genuine sense of hospitality and warmth
Provide friendly, personal, professional service to all Guest.
Understand “The 7- Intents Service Model”, and apply the principles to all Guest interactions.
Provide a pleasant atmosphere, offer an appropriate greeting/farewell for all Guests entering and leaving the restaurant.
Welcome and seats Guests
Answer, return and takes messages for all incoming phone calls.
Take reservations, maintain the reservation database and appropriately book reservations.
Refer Guest concerns or complaints to management
Assist Managers with table management.
Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system)
Provide constructive input to foster process improvement
Stay informed on all hours of operations and special events.
Proactively obtain information from Guests, management and service staff and acts as a central hub of information for entire restaurant.
Engage Guest during the seating process and effectively hands over information to service team/
Accountabilities: Must be willing and able to:
Be an active team player
Follow supervisor’s instructions
Perform under more than average stressful conditions
Make appropriate judgment calls under stressful condition
Maintain clean and orderly work area throughout shift and leave it ready for the following shift
Acquire and wear appropriate uniform as prescribed in the training manual
Maintain and clean uniform
Maintain a well-manicured appearance and persona that reflects the established image of the restaurant
Read and be accountable for the information in the Echo and Rig employee handbook
Previous customer service experience desirable
Must be willing and able to:
Think critically, provide solutions for guests
Collaborate and contribute to a diverse service team.
Communicate effectively in both written and verbal communication
Handle multiple priorities and tasks while under pressure.
Efficient use an IPad and Computer
Superior poise and communication abilities
Cheerful and pleasant disposition
Computer / IPad Literacy
More about Echo and Rig
Envisioned by acclaimed chef and restaurateur Sam Marvin (creator of the much-celebrated Los Angeles restaurant Bottega Louie), Echo & Rig has reimagined the modern steakhouse and created a new and exciting dining experience.
Echo & Rig’s flagship restaurant in Las Vegas launched in 2013 and quickly earned numerous accolades. Recent awards include: Las Vegas’ Restaurant Bar of the Year in 2016 and Best off Strip Restaurant of 2017 by the Southern Nevada Hotel Concierge Association.